Q1. What is a payment disbursement profile?

• Payment disbursement profiles enable you to disburse online payments in Bills.

Q2. How do I create a payment collection profile?

• Connect payment services then go to Settings → Digital Payments → Profiles → Disbursements and fill in the required fields:

  • Fill in the general details

    • Profile Name

    • Currency

    • Payment Method

      • Note: If no payment service with disbursement is set up, no disbursement payment methods will be available.

    • Payment Account

    • Source of Funds

      • Can only choose from payment connections you have setup that allows disbursement service.

Q3. Can I create multiple disbursement profiles?

• Yes. Create multiple disbursement profiles for different use cases.

• You can also use a single digital payment connection to create multiple disbursement profiles.

Q4. Where can I use payment disbursements?

• Bills and Bills Payments.

Q5. How do I edit a payment disbursement profile?

• Hover over or click a payment disbursement profile → 3-dot icon → edit

Q6. Why doesn’t my connected payment service appear in the payment methods list?

• This can happen for two reasons:

  • You haven’t connected a payment service with disbursement enabled

  • The connected payment service does not support disbursements

• See the list of supported gateways here.

Q7. Is it possible to track gateway fees from payment disbursements?

• This function is not yet supported. If you’re interested, please reach out to help@juan.ac

Q8. Can I pass processing fees to my suppliers?

• This function is not yet supported. If you’re interested, please reach out to help@juan.ac

Q9. Why can't I enable payment disbursements?

• Make sure you’re using a business account (APIs are usually only available for business accounts) and that your payment connection is active.

Q10. How do I use disbursement profiles in bills?

• Refer to disbursing payments from bills guide.

Q11. I created a payment connection, why did it not appear in in my disbursement profile list?

• This means that the payment service you connected does not support disbursements. See the list of supported gateways here.