You cannot update your phone number or email via the accounts settings page. If you wish to update any of them, please reach out to our support team at help@juan.ac.
Go to Settings.
Under Account Settings, click on Delete Account.
Your account and associated data will be deleted within 24 hours of your request. Note: If you are the Super Admin of your organization, you will have to transfer your role to another user before the deletion process can be initiated. This can be done by clicking on the Manage Roles option from the toast displayed after clicking on Delete Account at the bottom.
Super Admins hold the highest rank within an organization. Each organization must have at least one Super Admin. As such, if you are the Super Admin, you cannot delete your own account without transferring your role to another user.
For more information on roles & permissions in Juan, please refer to User Management.
To transfer your Super Admin role, select a member, update their permissions, and assign the Super Admin role. You'll be downgraded to Admin immediately.
Note: Only Super Admins can see the Super Admin role.
Transferring your role means you will transfer your access rights and permissions to another user in the same organization. Only the Super Admin role can be transferred.
There is 24 hour waiting period before your profile and data is deleted.
You may contact us via support@juan.ac if you wish to cancel the request to delete your account.
For information on logging into Juan, refer to Onboarding.
To receive mobile notifications, download the Juan app on iOS or Android. By default, all notifications are enabled. You can customize them per organization:
Transaction – alerts for approvals and key activities
Collaboration – mentions and comments from team members
Ensure you’ve updated the Juan app to the latest version.
Check your device settings to confirm that notifications for the Juan app are enabled.
