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Manage Purchase Requests (Edit, Delete, Void)

Q1. How do I edit a request?

  • Hover over or click a request → click the 3-dot icon → choose edit. 

Q2. Can I bulk edit (quick fix) a request?

  • Quick fix is not yet supported for requests.

Q3. Can I bulk edit line items on a request?

  • The bulk edit option only appears when the request has 2 or more line items.

  • Select the checkboxes for the line items you want to edit, or select the header checkbox to select all items.

  • Click Bulk Edit to update any field on the selected line items.

Q4. How do I duplicate a request?

  • Hover over a request → click the 3-dot icon → choose duplicate. 

Q5. How do I delete a request?

  • Go to Drafts → Hover over or click a request → click the 3-dot icon > Delete

  • You can also bulk delete by selecting multiple requests using the checkboxes.

  • Note: Only Draft requests can be deleted. If a request is Pending or Active, it can only be voided.

Q6. How do I mark a request as accepted?

  • Open a Pending request and click View Actions → Accept

  • You can also bulk accept by selecting multiple requests via checkbox and choosing Accept.

Q7. How do I void an active request?

  • Hover over or click a request > click the 3-dot icon > select Void

  • You can also bulk void by selecting multiple requests via checkboxes.

Q8. Why can’t I void an active request?

  • There are associated orders linked to the request that must be voided first.

Q9. What happens when I convert a Pending or Order Due request directly into a Bill?

  • A Purchase Order is automatically created from the request.

  • A Bill is also generated from the same request.

  • If the Purchase request is set to repeat, only the first bill will be created.

Q10. Can I convert a request to a Purchase Order only?

  • Yes. Use the Convert to Order action to convert the request to a purchase order.

Q11. Can I link a request to an existing purchase order?

  • Yes. You can link a request to a purchase order that already exists, instead of converting the request into a new order.

  • Open the request, click View Actions, and select the purchase order from the dropdown.

  • Contact: only purchase orders with the same contact as the request appear in the dropdown.

  • Order status: you can link any active purchase order, such as Pending, For Review, or Confirmed.

  • You can link multiple purchase orders to one request, and the linked total can exceed the request’s expected amount.

  • If the total of the linked orders is less than the request’s expected amount, the request status changes to Partial.

  • Note: Linking is only available from the request. You cannot link a request from inside a purchase order.

Q12. Can I link a request directly to a bill?

  • No. A request can only be linked to a purchase order, and the purchase order can then be linked to a bill.

  • To create a bill straight from a request, convert the request into a bill instead. This creates both a purchase order and a bill from the request. See Q9.

Q13. Can I unlink a purchase order from a request?

  • No. Once a request and a purchase order are linked, the link cannot be removed.

  • To undo it, void the linked records in order:

    • Bills: void any bills linked to the purchase order

    • Purchase order: void the purchase order

  • You can then link the request to a different order or convert it into a new one.

Q14. Can I convert only part of a request into an order or a bill?

  • Yes. You can turn into an order or bill an amount lower than the expected amount in the purchase request.

Q15. Can multiple bills come from one request?

  • Multiple bills can come from one request when there are several orders linked to the request.

Q16. What happens to the remaining value of the expected amount after partial conversion?

  • The remaining amount can still be fulfilled through an order. Once it’s fulfilled, the Partial status becomes Full.

Q17. Can a fulfilled request still be edited?

  • Yes. You can still edit details in a fulfilled request. However, changes made to the request will not affect linked orders.

Q18. Can I edit the repeat count any time?

  • Yes. Open a request in Edit mode → go to the expected total field (below the total table) → click the calculator icon→ set repeat count or set to infinite.

Q19. How do I reset repeat count?

  • In Edit mode, click the reset icon beside the expected total to clear the repeat count.

Q20. If my request is set to repeat, will it create new requests that consume a sequence?

  • No. A repeating request does not generate new requests or consume a new sequence.

  • It remains in a partial status until the expected amount is fully converted into an order.

Q21. How do I see related orders to a request?

  • Open a request and in the summary modal, all related orders to your request are listed.

Q22. My request was under Full status but suddenly changed to Partial/Accepted status. What happened?

  • Possible reasons for this change:

    • Related order amounts were reduced below the expected request total

    • The request amount was edited, increasing the expected total above the linked orders

    • Related orders were voided, reducing fulfillment and reverting the status to Partial or Accepted

Q23. If I void an order, will it delete a Purchase Request?

  • No. Voiding an order does not delete the purchase request. It only affects the request’s fulfillment status, not the request itself.

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