A diagnostic test helps us understand how Juan behaves when you encounter issues. This helps our team troubleshoot issues faster for you.
Reproduce the error, then immediately download the diagnostic files by pressing:
MacOS: Shift + Cmd + D
Windows: Shift + Ctrl + D
Note: The diagnostic files must be downloaded right after the error occurs so we can troubleshoot accurately.
You will receive a notification that the diagnostic file is downloading. Download the zipped file and send it over to our support team.
