Re-instating your Org's Subscription

Q1. Why was my organization downgraded?

• This happens due to unpaid subscriptions caused by insufficient funds.

•  Note: Other cancellation reasons, such as user-initiated downgrades, cannot be reinstated.

Q2. When does this happen?

• Organizations automatically downgrade at midnight on the due date. For example, if payment is due on September 1, the downgrade occurs at 00:00 on September 1.

Q3. If I reinstate my subscription later, will my subscription date reset?

• No. The subscription date remains the same. For example, if downgraded on September 1 and reinstated on September 5, the next due date is still October 1.

Q4. How do I reinstate my subscriptions?

• Go to Settings > Billing Accounts > Choose Billing Account > Organization Plans Tab > Downgraded. Select the organizations to reinstate and ensure you have enough balance.

• Note: Reinstatement is available only within 28 days from the downgrade date. After this, you cannot reinstate the subscription.

Q5. How can I prevent my organizations from being downgraded?

• It is highly recommended to save a credit card as a payment method and enable Auto Recharge so your balance tops up before the due date. This removes the need for manual top-ups. 

• It’s also best practice to add at least two payment methods to ensure a backup if the default fails.