Q1. What are the business transactions that I can create a comment thread in?

• Currently, you can create a comment thread for:

  • Invoices

  • Bills

Q2. How can I create a comment thread?

• Threads can be created from the comment icon on the transaction details.

Q3. How can I edit a comment?

• Choose the edit option from the menu of the selected comment.

• Comments that have been edited will be shown with (edited) beside the comment.

Q4. What is reacting, and how does it work?

• You can use emojis to react to your own, or another user's comment.

Q5. Can I add my own emojis?

• Currently, Juan does not support adding custom emojis for comment threads.

Q6. How does mentioning someone in a comment thread work?

• Mentioning someone in a comment sends a notification to the user to view the comment thread.

• To mention someone, type @ while writing a comment. A list of users in your organization will show up.

• After entering your comment, the user will be notified on the mobile app.

• You can also see comments where someone has mentioned you. Your name will show up in orange, as pictured below.

Q7. If I mention someone while editing a comment, will the person be notified?

• No, the person will not be notified after you have finished editing and saving the comment.

Q8. What does it mean to resolve a comment thread?

• Resolving a comment thread means that you and other users have finished settling any issues relating to that comment thread.

Q9. How can I resolve a comment thread?

A resolve button is available for comment threads.

Q10. Can I view comment threads that have already been resolved?

• Yes, you can. Click on the left and right chevron icons to navigate between different comment threads that have been created for the transaction.

• The comment threads will include both active and resolved threads.

Q11. How will I know if there is currently an active comment thread?

• If there is a currently active comment thread on a transaction, the comment icon will have a notification badge on it.

Q12. How will I know if there is activity on a comment thread that involves me?

• You will receive a notification for activity in a comment thread that involves you, when:

  • Someone has mentioned you

  • New comments were added to a thread you previously commented on or were mentioned in

  • Someone reacts to your comment in the thread

• All notifications are received on the Juan Mobile App for now.

  • Juan is not only available on the web, but also on the Google Play Store and the iOS App Store!