Q1. Can I delete a refund record?

• Yes, you can delete a customer credit refund record.

• After deleting a refund, the refund details and status on the associated customer credit will be automatically updated.

• Note: If a refund is marked as deleted, you will not be able to undo the action or retrieve the deleted refund record.

Q2. How do I undo a deleted customer refund record?

• You will not be able to undo a deleted refund record.

Q3. How do I retrieve a deleted customer refund record?

• You will not be able to retrieve a deleted refund record.

Q4. Will deleting my customer refunds affect my financial reports?

• Yes, as deleting refunds will affect your organization's financial position. This change will be reflected in different financial reports available on Juan.

• Specifically, the refund record will be removed from the account that the refund was originally made from, and no longer show in the General Ledger.

• The account's balances will also update accordingly, thus reports that depend on the General Ledger and the account will also see updates.

Q5. Can I add a note/explanation while deleting a customer refund?

• Juan currently does not support adding notes/explanations while deleting a refund.

• You will be prompted to delete the payment right away.

Q6. What happens to a customer credit note if a refund associated with it is deleted?

• If a refund record associated with the customer credit note is deleted, the status of the customer credit note will change back to Credit Available.

Q7. Can I delete partial refunds or only full customer refunds?

• You can delete all types of refunds on a customer credit note.