---
title: "Customer Credit Downloads"
description: ""
url: https://help.juan.ac/en/articles/9101362-customer-credit-downloads
collection: "Customer Credits"
updated: 2025-11-03
language: en
---

# Customer Credit Downloads



## Q1. Can I download an active customer credit note PDF?

-   Yes, you can download an active customer credit note PDF from the customer credit note details.
    
-   See below for an example of the downloaded credit note.
    

![](https://staticfiles.gleap.io/gattachments/SmZrYTEqD72CdQnxPoRGA2RT2oMbmawxJLkK5WHdWHILONyGycxVLf967khaSHEUOtNUVE8yU6W.png)

![](https://staticfiles.gleap.io/helpcenter/670f5e9990a433836c859b66/20241022144829_2967.png)

## Q2. Can I download the refund advice for a refund?

-   Yes, you can download a refund advice from the customer refund details.
    
-   See below for an example of the downloaded credit note.
    

![](https://staticfiles.gleap.io/gattachments/2KYuSaYvf2qtyGsX42BbP7MYmK7mrKZWy04fWTOjkg3cfhnP4u9O9QyUO3hp7LrDQxq3mTT3x1W.png)

![](https://staticfiles.gleap.io/helpcenter/670f5e9990a433836c859b66/20241022144829_7716.png)

## Q3. Can I customize the contents of any PDFs?

-   Yes, there are a couple of ways that this can be done:
    
    1.  Via custom fields - See [Custom Fields](https://help.juan.ac/en/articles/9066650-custom-fields.md) for more information.
        
    2.  Adding a logo to your customer credit note - You can do this by setting a unique logo in [PDF Templates](https://help.juan.ac/en/articles/9994120-pdf-templates.md#heading-2-q3-what-sections-in-the-pdf-can-i-edit). Head over to Settings > Templates > PDFs > Choose a Template > Header > Upload Logo.
        

## Q4. Will the downloaded PDF display amounts in the base currency or the currency of the customer credit note?

-   The downloaded PDF will display amounts based on the currency of the customer credit note.